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Cancel subscription

You can cancel your Sally subscription at any time. Cancelling means your plan will not renew at the next billing cycle, but you will still have access to all features until your current plan expires.

Here’s how to do it:

  1. Go to Settings.
Sally settings menu with highlighted Settings tab

Open Settings from the sidebar

  1. Select Payment.
  2. Under Licenses, click the three dots (...).
  3. Choose "Cancel subscription".
Payment settings with Edit Licenses menu showing Cancel subscription option

Cancel subscription from the Payment section

After providing a reason for the cancellation, you will be redirected back to the Payment overview, where you can reactivate your subscription at any time.


Payment overview with expired license warning and Reactivate subscription button

Reactivate your subscription at any time

Important
  • After cancellation, no further charges will apply once your current plan ends.
  • Until the expiration date, you and your team can continue to use Sally without restrictions.
  • You can reactivate your subscription at any time if you change your mind.