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Custom vocabulary

With Sally's custom vocabulary feature, you can store specific terms to ensure they are correctly recognized in your transcriptions — ideal for technical terms, proper names, or special spellings.

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  1. Why is it important?
  2. Examples of corrections
  3. How it works

1. Why is it important?​

Sally's AI transcription is highly accurate, but certain terms may not always be recognized correctly — especially if they are rare, industry-specific, or ambiguous. With the User-Defined Vocabulary, you can define these terms once so that Sally recognizes them correctly in all future transcriptions.

2. Examples of corrections​

Here are some common business use cases for custom vocabulary:

  • ERP → E.R.P. (Ensures the acronym for Enterprise Resource Planning is pronounced or formatted exactly as needed.)
  • Lead → Leed (Distinguishes between a sales lead and the LEED sustainability certification.)
  • Board → Bored (Prevents confusion when referring to a company board versus the adjective.)
  • KPI → K.P.I. (Guarantees the correct rendering of Key Performance Indicator.)
  • CRM → C.R.M. (Ensures the abbreviation for Customer Relationship Management is recognized correctly.)
  • Procurement → Recruitment (Avoids misinterpretation between purchasing and hiring contexts.)
  • Forecast → Forecaster (Ensures correct use when discussing projections versus the person making them.)

3. How it works​

With just a few clicks, you can create and manage your own vocabulary:

  1. Go to Settings.
select settings

Figure 1: Go to Settings

  1. Click Content Settings.
  2. Open the Vocabulary tab.
  3. Click + New.

Create a new Vocabulary

Figure 2: Go to Settings

  1. Enter the target vocabulary term:
info

Type the exact word or phrase you want Sally to recognize in transcriptions. Make sure the spelling is exactly as needed — including capitalization and any specific technical formatting.

  1. Select the desired language.

  2. Choose whether the vocabulary should apply to the entire organization or only to you.


Set a new vocabulary

Figure 3: Choose your Settings and save it

  1. Save the term(s).

Once saved, Sally will correctly recognize these terms in all future transcriptions and apply them accordingly. This ensures that previously misheard words are now reliably transcribed — whether they are technical terms, proper names, or unique spellings.

By using custom vocabulary, you make your transcription process more efficient and precise, without having to manually correct the same words over and over. Your personal vocabulary ensures accuracy right from the start.