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How to Verify Your Domain for Auto-Join in Sally AI

Verifying your company domain in Sally lets you control which accounts belong to your organization. Once a domain is verified, you can enable Auto-Join so that anyone who creates a Sally account with an email address on that domain (for example jane.doe@yourcompany.com) is automatically added to your existing organization account, instead of creating a separate one.

This avoids fragmented organizations, makes onboarding effortless, and keeps all team members on the same plan, settings, and license pool from day one.

Quick Navigation

  1. What is domain validation and why use it?
  2. How do I add and verify a domain?
  3. How do I enable Auto-Join for new users?

1. What is domain validation and why use it?​

Domain validation proves that your organization actually owns a given email domain (e.g. yourcompany.com). You confirm ownership by adding a single TXT record to your DNS provider that Sally generates for you.

Once a domain is verified, you unlock Auto-Join:

  • Any new account created with an email on that domain is automatically routed into your existing organization.
  • No separate organization is created, no manual invitation needed.
  • Your team members get the correct workspace immediately.

This is especially useful for larger teams where employees might sign up on their own and would otherwise end up in isolated mini-organizations.

2. How do I add and verify a domain?​

  1. Open Settings in the left sidebar.
Sally interface with the Settings entry highlighted in the bottom-left sidebar
Step 1: Open Settings
  1. Go to Account and select the Domains tab. Click + New to add a new domain.
Account settings with the Domains tab open and the New button highlighted
Step 2: Open the Domains tab and click + New
  1. Enter the domain you want to register (for example yourcompany.com) and click Save.
Add domain dialog with a domain entered and the Save button highlighted
Step 3: Enter your domain and save
  1. Sally now displays a TXT DNS record that you have to add at your DNS provider. The dialog shows you the Type, the Host / Name (your domain) and the Value (a unique verification token).
DNS record dialog in Sally showing Type, Host/Name and Value, with the Verify button
Step 4: Sally shows the TXT record you have to add at your DNS provider
Where to add the record

Log in to your DNS provider (e.g. Strato, IONOS, GoDaddy, Cloudflare, Route 53) and create a new TXT record for the domain shown. Copy the Value from Sally exactly as displayed. The empty prefix means the record applies to the root domain.

  1. Now enter the data at your domain provider (Strato in our example, but it works the same way with any other provider).
Example TXT DNS record at Strato with empty prefix and the verification value provided by Sally
Step 5: Add the TXT record at your domain provider (example: Strato)
  1. After you have created the TXT record at your DNS provider, return to Sally and click Verify in the dialog.
tip

DNS changes can take a few minutes to propagate worldwide. If verification does not succeed immediately, wait a moment and try again.

  1. As soon as Sally finds the TXT record, the domain status switches to Verified.

3. How do I enable Auto-Join for new users?​

Once a domain is verified, you can decide whether new accounts on that domain should be added to your organization automatically.

  1. In the Domains list, locate the verified domain.
  2. Activate the Auto-Join toggle in the corresponding row.
Domains list with the Auto-Join toggle enabled for a verified domain
Enable the Auto-Join toggle for the verified domain

From this point on, every new Sally account created with an email on that domain is automatically added to your organization account, instead of starting a new, separate organization.

info

Existing accounts that were created before Auto-Join was enabled are not affected. Auto-Join only applies to new sign-ups.