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How to update your Sally AI payment method

You can update your payment method at any time so your subscription keeps running without interruption.

The payment details themselves are stored at Stripe. From Sally you open the customer portal, add a card, PayPal, SEPA Debit, or one of the other options there, and decide which one counts as your default.

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  1. How to update your payment method
  2. What payment methods does Sally AI accept?

1. How do I update my payment method?​

  1. Open Settings at the bottom of the left sidebar.
Sally sidebar with the Settings entry highlighted at the bottom left
Figure 1: Open Settings
  1. Under Administration, open Payment and go to the Payment section on the left. Click Payment methods and invoices at the bottom right to open the Stripe customer portal.
Payment section in the settings with the Payment methods and invoices button highlighted at the bottom right
Figure 2: Open payment methods and invoices
Info

The Payment methods and invoices button only appears when your organization has an active subscription. You change your billing address and tax ID directly in Sally.

  1. Under Payment method, click Add payment method. The three dots next to a method already on file let you edit or delete it instead.
Stripe customer portal with the Payment method section and the Add payment method entry highlighted
Figure 3: Add a new payment method
  1. Choose the payment method you prefer, such as Card, PayPal, or SEPA Debit. You can find more options behind the arrow to the right of the tiles. Then tick Use as default payment method and click Add.
Add payment method dialog with the Card, PayPal, SEPA Debit, and Google Pay tiles and the default payment method checkbox
Figure 4: Pick the method and make it your default
Important

Without the Use as default payment method tick, the new method is only stored and will not be used for future payments. Your previous default stays in place.

2. What payment methods does Sally AI accept?​

These are the most popular payment methods chosen by Sally customers:

  • PayPal (All regions)
  • Credit Cards (Visa, Mastercard, American Express; All regions)
  • Link (All regions)
  • SEPA Direct Debit (Europe, bank account payment)

2.2. All payment methods​

These are all available payment methods (alphabetically sorted):

  • Alipay (China)
  • Amazon Pay (All regions)
  • Apple Pay (All regions)
  • Bancontact (Belgium)
  • BLIK (Poland)
  • Cartes Bancaires (France)
  • Credit Card (Visa, Mastercard, American Express; all regions)
  • EPS (Austria)
  • Giropay (Germany)
  • Google Pay (All regions)
  • iDEAL (Netherlands)
  • Kakao Pay (South Korea)
  • Korean Cards (South Korea)
  • Link (All regions)
  • MobilePay (Denmark, Finland)
  • Multibanco (Portugal)
  • Naver Pay (South Korea)
  • PAYCO (South Korea)
  • PayPal (All regions)
  • Przelewy24 (Poland)
  • Revolut Pay (Europe, United Kingdom)
  • Samsung Pay (South Korea)
  • Satispay (Italy, Austria, Belgium, Cyprus, Germany, Estonia, Spain, Finland, France, Greece, Croatia, Ireland, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Portugal, Slovenia, Slovakia)
  • SEPA Direct Debit (Europe, bank account payment)
  • WeChat Pay (China)