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Sally AI Support

Need help with Sally AI? Our team is here for you. Open a support ticket, send us an email or call us, browse the Help Center, and find our support hours and response times below.

Open a support ticket

Ways to reach us​

How to open a case

A step-by-step guide to creating a support ticket in the Sally app and following every reply under one ticket number.

Email support

Write to support@sally.io. This is the best way to reach us if you cannot sign in to the app at all.

Call us

Reach our team by phone at +49 621 49088670 during our support hours.

Knowledge base

Browse the Sally AI Help Center for step-by-step guides, FAQs and release notes, available any time.

Support hours and response times​

  • Support hours: Monday to Friday, 9:00 to 16:00 (CET/CEST), except on public holidays.
  • First response: Our team replies as quickly as possible, within 24 hours on business days.
  • Live support: During our support hours you can also reach our team directly by phone at +49 621 49088670.

Data protection​

For questions about your data, contracts or data subject rights, write to privacy@sally.io.