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How does Sally AI create meeting transcriptions?

A transcript is a written record of everything that was said during a meeting, call, or audio/video recording. Instead of listening to the whole conversation again, you read it, search for what was said and use it as reliable documentation.

Sally creates highly accurate transcriptions on her own, with modern AI speech recognition. Depending on audio quality and conditions, Sally achieves a transcription accuracy of up to 98.8% and supports 103 languages. The transcript is the basis for summaries, tasks, decisions and everything else Sally works out of your meeting.

Quick navigation

  1. How are transcriptions created?
  2. Where can you find your transcriptions?
  3. What are the transcription limits?

1. How are transcriptions created?​

1.1. Audio capture and processing​

Sally transcribes two kinds of audio: live meetings, whether through your microphone or a supported meeting platform, and audio or video files you upload yourself. An uploaded file does not have to belong to a scheduled meeting.

Whatever the source, Sally first pulls out the audio track and prepares it. She levels the volume, reduces background noise and sharpens the speech for the best possible transcription quality.

1.2. Speech-to-text transcription​

Once the audio is prepared, Sally uses advanced speech-to-text models to convert spoken language into written text. The models analyze sound waves, spot speech patterns and turn them into words, punctuation and sentences.

The transcript always comes out in the language spoken during the recording, so it stays true to what was really said.

Language behavior

The transcript always matches the spoken meeting language. Summaries, however, are generated in your personal language settings. You can change your language settings at any time.

1.3. Continuous improvement & data protection​

Sally’s speech recognition keeps getting better, which shows in how she handles accents, speaking speed, specialist terms and sentence flow.

Data privacy & AI training

Sally never uses customer recordings or transcripts to train its AI models.
All training runs on our own and licensed datasets, which keeps your data private and compliant.

2. Where can you find your transcriptions?​

There are two places to find them.

2.1. Within the appointment​

  1. Open Appointments in the sidebar and click the meeting you want.
Open a meeting in Sally
Figure 1: Open a meeting
  1. Click the Transcript button next to the summary.
Sally AI transcript
Figure 2: Transcript view

After opening the transcript, a right-hand sidebar appears. In this sidebar, you'll find the full transcript as well as the corresponding audio or video recording (if these are enabled in your settings).

  1. You can edit the transcript right in the sidebar. For more room, click Full screen in the top right, which enlarges the transcript and makes it easier to work with when you want to adjust several passages.
Transcript in the right-hand sidebar with the Full screen button
Figure 3: Transcript in the sidebar, with the Full screen button in the top right
  1. The transcript and the recording now sit side by side, along with the share of speech per speaker.
Transcript in full screen view with recording and share of speech
Figure 4: Transcript in full screen with recording and share of speech

2.2. In the recordings section​

  1. Open Recordings in the sidebar.
  2. Click on the recording you want to review.
Sally recordings overview
Figure 5: Recordings overview
  1. Click the Transcript button.
Transcript inside a recording
Figure 6: Transcript within a recording

After opening the transcript, a right-hand sidebar appears. In this sidebar, you'll find the full transcript as well as the corresponding audio or video recording (if these are enabled in your settings).

  1. You can edit the transcript right in the sidebar. For more room, click Full screen in the top right, which enlarges the transcript and makes it easier to work with when you want to adjust several passages.
Transcript in the right-hand sidebar with the Full screen button
Figure 7: Transcript in the sidebar, with the Full screen button in the top right
  1. The transcript and the recording now sit side by side, along with the share of speech per speaker.
Transcript in full screen view with recording and share of speech
Figure 8: Transcript in full screen with recording and share of speech

3. What are the transcription limits?​

A few limits keep the performance reliable and the usage fair.

3.1. Usage limits​

Limit typeDetails
Maximum recording lengthUp to 10 hours per audio or video
Maximum upload size (Starter)Up to 1 GB
Maximum upload size (Pro)Up to 5 GB
Maximum upload size (Enterprise)Up to 5 GB

3.2. Supported upload formats​

Sally supports a wide range of common audio and video formats.

TypeSupported formats
Videomp4, mkv, avi, mov, webm
Audiomp3, mpga, wav, flac, ogg, amr, m4a, opus, aac

With a transcript, every spoken word stays available, searchable and documented, whether you need a quick look or detailed follow-up work.

Learn here how to get the most out of your transcript.