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How We Process Customer Data

What we process​

  • Text inputs in the product (e.g., prompts, comments)
  • Technical metadata (e.g., IP address, timestamps, system/meeting IDs, log events)
  • Optional – if meeting features are used: Audio/video and transcripts as defined in the DPA

Why (purposes)​

  • Contract performance and service reliability, under a GDPR-compliant DPA
    (processing on the customer’s documented instructions)
  • Support & security (e.g., troubleshooting, abuse prevention) within our TOMs

Where (storage location)​

  • EU-only data centers, primarily Germany; alternatively other EU regions (e.g., Ireland/Netherlands)
  • No transfers to non-EU countries

Retention & deletion​

  • During the contract term: retained only as necessary for the agreed purposes and per customer instructions
  • Temporary raw processing data (e.g., audio pipeline artifacts) is automatically deleted after processing, unless the customer chooses to store recordings
  • After contract termination: deletion or return within 30 days, with written confirmation (per DPA)

No use for our own purposes​

  • No AI model training with customer data
  • No processing for our own business purposes (as set out in the DPA)