FAQ: Sally App
Yes, the Sally mobile app is available for Android and iOS. Record in-person meetings, view transcriptions directly on your phone, and access meeting summaries on the go.
Yes. You can upload existing audio and video files in the Sally app and have them transcribed - ideal for recordings that weren't created live with Sally. Sally will automatically generate a transcription and summary.
For optimal results at in-person meetings:
- Keep your smartphone within arm's length of the conversation
- Disconnect Bluetooth devices (e.g. headphones) so the built-in microphone is used
- Recordings should be at least 30 seconds long to produce a usable transcript
- Have everyone briefly introduce themselves at the start of the meeting - this helps Sally assign speakers accurately
Don't worry - accidentally stopped recordings are not lost. You can find them under "Pending recordings" in the app and resume or finalize them from there.
Yes. After stopping a recording, you can link it to an existing calendar appointment. This helps keep your recordings organized and makes it easy to find the right transcription and summary later. You can also add a custom name for the recording.
The Sally app automatically writes a technical log in the background (logging is enabled by default). If you experience issues with recording, pause/resume, or uploading, you can send us these logs so we can investigate.
How to access the logs:
- In the Sally app, go to Settings → About Sally → Diagnostics
- You will see three options:
- "Send to Support" — opens your email app with the log already attached. This is the quickest and easiest way.
- "Copy to Clipboard" — copies the log content so you can paste it into a chat or email.
- "Delete Log" — permanently deletes the logs. Only use this if you are sure you no longer need them.
Important:
- Send logs as soon as possible after the issue occurs. The log is limited to 2 MB, and older entries are automatically discarded. If you wait too long, the relevant entries may already be gone.
- Send logs before continuing work — before starting a new recording, reinstalling the app, or deleting logs, send the logs first.
- If you previously disabled logging, you will see a red notice on the Diagnostics page with a toggle to re-enable it. After re-enabling, events are logged again going forward (not retroactively).
- Privacy: The logs never leave your device unless you actively press one of the buttons.