FAQ: Sally Recorder
Yes. The Sally Recorder is Sally's desktop program for Windows 10 or newer and macOS 12 or newer. You download it inside Sally under Record In Browser, where you click Download Sally Recorder.
Don't worry, the recording is still on your computer. The Recorder saves a running recording every 5 seconds, and a new recording does not overwrite it. Quit the Recorder and start it again, and it offers Upload and Continue at the top of the window. Keep in mind that the recording only exists on this computer and for 30 days at most.
There are three possibilities:
- It is waiting for a connection. The Recorder's settings show this under Waiting recordings.
- It was interrupted and is still on the computer, see My recording was interrupted.
- It is in another account. The top-right corner of the window shows which account is active.
Open the Recorder's settings and click Download log in the Log section. Save the text file and send it to support@sally.io. Send it as soon as possible after the problem and before you reinstall, because older entries are lost over time. The file only leaves your computer if you send it yourself.
A discarded interrupted recording, yes, for 30 days. It is listed at the very bottom of the window under Discarded recordings, where the Upload icon sends it to Sally. A recording you discarded after stopping it, on the other hand, is deleted for good right away.