How to Add or Reduce Sally AI Licenses

In this article, you'll learn how to add more licenses to your Sally account to give additional users access – or remove licenses you no longer need.

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To add licenses, you must have purchased them beforehand. If you don't have any available, please buy additional licenses via your Payment section before assigning them to users.

How do I add or remove licenses?

1. Open Settings.

Figure 1: Open Settings

2. Click on Payment.

3. Under Licenses, select Edit licenses.

Figure 2: Go to Payment section

4. In the pop-up, change the number of licenses – either increase or decrease them.
   Note: Licenses can only be removed if they are not currently assigned to a user.
   Simply enter the desired total number of licenses.

5. Click Next.

Figure 3: Adjust license number

6. Confirm by clicking Confirm payment.

Figure 4: Confirm payment

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Once confirmed, the purchased license still needs to be assigned to a user. Learn how to do this in Assign licenses.