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How to Record and Transcribe On-Site Meetings with Sally AI

With Sally you can also capture on-site meetings. Simply use the Sally app on your smartphone to record the conversation, and Sally will create a transcript and summary - just like with your online meetings.


Quick Navigation

  1. How to download the Sally app
     1.1. How to download Sally on Android
     1.2. How to download Sally on Apple
  2. How to transcribe your on-site meeting
  3. Common Questions & Troubleshooting

1. How to Download the Sally App​

1.1. How to download Sally on Android​

If you are using an Android device, you can download Sally directly from the Google Play Store:
→ Direct link: Sally AI on Google Play

  1. Open the Google Play Store.
  2. Search for Sally AI and install the app.

Open Google Play Store on Android
Open the Play Store
  1. Once installed, you will find Sally on your home screen.
Search Sally AI in the Play Store
Download Sally AI from the Play Store

1.2. How to download Sally on Apple​

If you are using an Apple device (iPhone), you can download Sally directly from the App Store:
→ Direct link: Sally AI on the App Store

  1. Open the App Store.
  2. Search for Sally AI and install the app.

Sally App for Apple
Download Sally AI on App Store

  1. After installation, you will find Sally on your home screen.
Sally App for iPhone
The Sally app has been successfully downloaded

2. How to transcribe your on-site meeting​

  1. Open the Sally app and tap the microphone icon to start a new recording.
  2. Tap Start Recording.
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Click on "Upload Recording" to upload an existing audio or video file.


Download Sally AI from App Store
Download Sally AI from the App Store
  1. During the meeting, you can pause or stop the recording anytime.
Important: Phone calls during a recording

If a call comes in while you're recording, Sally pauses the recording automatically. If the Sally app was only running in the background when the call arrived, the recording stays paused until you reopen the app. If it was actively in the foreground, the recording continues on its own after the call. Resuming from the background is a limitation of iOS and Android. See 3.10. What happens if I receive a phone call during a recording? for details.


  1. When the meeting is over, click Stop. You will be redirected and can now do the following:

    • Select a related appointment
    • Add a recording name
    • Choose the language for transcription
    • Then press Stop and Transcribe
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Linking your recording to an existing calendar appointment helps you keep all meeting notes in one place. This is especially useful for team alignment and historical reference.


Recording On-Site Meeting Transcription Sally
Stop the recording
info

To ensure a usable transcript, the recording should last at least 30 seconds.

  1. After the transcription is complete, you'll find your recording under the "Recordings" tab.
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If you have linked the recording to a meeting in your calendar, it will also be available under the tab "Calendar".


  1. Click on the recording to view the summary and the full transcript.

View the Summary in the Sally App
Summary in the Sally app

3. Troubleshooting: Common Questions & Recording Issues​

Common issues:

3.1 Recording was stopped accidentally​

If a recording is stopped unintentionally, it is not lost. You can easily access and resume it directly within the app.

How to access pending recordings:

  1. On the home screen, tap the microphone icon.
  2. At the bottom, you will find the "Pending recordings" section – tap on it.
  3. Select the interrupted recording from the list.
  4. Tap "Continue" to resume the recording.
Resume pending recordings in Sally
Access and resume pending recordings

3.2. Where can I find my recording files (iOS)?​

Sally stores ongoing and aborted recordings locally on your smartphone. You can access them at any time and manually upload them to Sally. This makes it easy to forward your recordings to our support team if anything goes wrong during the upload.

How to find saved recordings on your iPhone:

  1. Open the "Files" app on your iPhone.
  2. Tap "On My iPhone".
Access Sally recordings on iOS
Open the Files app
  1. Open the Sally folder.
  2. Here you will find all saved recordings and uploads.
View Sally recordings
View Sally recordings

You can listen to the files directly and upload them to Sally again if needed.

3.3. Where can I find my recording files (Android)?​

Starting with the latest version of the Sally app from the Google Play Store, recording files are also accessible on Android devices. This makes it easy to forward your recordings to our support team if anything goes wrong during the upload.

How to find saved recordings on your Android phone:

  1. Connect your phone to your computer via USB, or open the File Manager app directly on your phone.
  2. Navigate to Internal Storage → Download → SallyRecordings.
  3. There you will find the audio recordings as .pcm files.
SallyRecordings folder on an Android phone with a .pcm recording file
The SallyRecordings folder on an Android phone
Note

The .pcm files contain the raw recorded audio. Once a recording has been uploaded to Sally, the app automatically converts it into a playable .mp3. The .pcm files are no longer deleted automatically after upload — instead, they are kept in the SallyRecordings folder and only removed after 2 months.

You can send these files to our support team if you need help recovering or re-uploading a recording.

3.4. Sally does not start recording (Android)​

If nothing happens when you start a recording or the timer stays at 00:00, this is usually caused by missing microphone permissions.
When you open the app for the first time, you are asked whether Sally is allowed to access the microphone.

👉 If this request was denied, recording cannot be started. In this case, you need to enable the permission manually in the Android settings:
Settings → Apps → Sally → Permissions → Microphone → "Allow while using the app".

Afterwards, restart the app.

3.5. How do I select a microphone?​

If you have connected an external microphone to your smartphone, you can select it for recording your on-site meetings.

Here's how:

  1. Tap the Record button on the home screen.
  2. Then select the connected microphone from the list of available devices.
Please note

Make sure the microphone is properly connected before starting the recording.


Sally AI App selecting a microphone
Select microphone

3.6. The app is unresponsive or freezes​

If Sally does not respond during a recording or when starting the app, first check your internet connection. An unstable or missing connection can cause recordings or uploads to get stuck.

👉 If the issue persists, fully close Sally and reopen the app.

3.7. My screen turns off after a while. Does that stop the recording?​

No. Sally is designed to keep the screen turned on during an active recording.
This ensures that you can always see that the recording is running and maintain full control over starting and stopping it.

3.8. No audio or very quiet recording​

If the transcription is empty or your voice is barely audible, this may be caused by distance or a connected external device.

👉 Keep your smartphone within arm's length and check whether a Bluetooth device (e.g. headphones, speaker, or car system) is connected. Disconnect it and start the recording again.

3.9. How to send diagnostic logs to support​

If you experience persistent issues with recording, uploading, or the app in general, you can send us diagnostic logs so we can investigate the problem.

The Sally app automatically writes a technical log in the background (logging is enabled by default).

How to access and send diagnostic logs:

  1. Go to Settings → About Sally → Diagnostics.
  2. You will see three options:
    • "Send to Support" — opens your email app with the log already attached. This is the quickest way.
    • "Copy to Clipboard" — copies the log content so you can paste it into a chat or email.
    • "Delete Log" — permanently deletes the logs. Only use this if you are sure you no longer need them.
Important
  • Send logs as soon as possible after the issue occurs. The log is limited to 2 MB, and older entries are automatically discarded.
  • Send logs before continuing work — before starting a new recording, reinstalling the app, or deleting logs, send the logs first.
  • If you previously disabled logging, you will see a red notice on the Diagnostics page with a toggle to re-enable it. After re-enabling, events are logged again going forward (not retroactively).
Privacy

The logs never leave your device unless you actively press one of the buttons.

3.10. What happens if I receive a phone call during a recording?​

Sally pauses the recording automatically when a call comes in. What happens next depends on whether the Sally app was actively in the foreground or only running in the background when the call came in:

  • The app was actively open: The recording continues on its own after the call ends. You don't need to do anything.
  • The app was only running in the background: The recording stays paused until you bring Sally back to the foreground. As soon as you open the app, the recording continues automatically. You don't need to tap "Resume" manually.

Resuming from the background is a limitation of iOS and Android.