Can I try Sally AI for free?

Yes, Sally AI offers a free 30-day trial to explore all core features.

How do I create a Sally AI account?

Register with your email address and complete the short onboarding process.

How do I connect my calendar to Sally?

Connect Sally to Google Calendar, Outlook (Microsoft 365, personal account or Exchange on-premise), Apple Calendar or the Microsoft 365 room calendars.

Which video conferencing platforms does Sally support?

Sally supports Microsoft Teams, Zoom, Google Meet, and Webex.

Do I need technical knowledge to use Sally?

No, Sally is designed for non-technical users and can be set up in minutes.

How do I contact Sally AI support?

Support runs inside Sally. Open Settings at the bottom left of the sidebar and pick Support tickets under Help, then start your request with New ticket. Every reply stays under one ticket number. If you cannot get into the app, write to support@sally.io. For data protection questions, use privacy@sally.io.

How can I invite Sally AI to my meetings?

Automatically via calendar integration, or manually per meeting via meeting link or email invitation.

Does Sally also work for in-person meetings?

Yes, with the Sally mobile app you can record on-site meetings, workshops, or client conversations.

Can I remove Sally AI during a meeting?

Yes, either kick Sally like a normal participant (a summary is generated) or type 'opt out' in the chat to irrevocably delete all recorded data.

Can Sally join multiple meetings at the same time?

Yes, Sally can participate in several meetings simultaneously.

What happens if I join a meeting late?

Sally joins meetings on time, regardless of when you arrive, so nothing is missed.

What transcription accuracy does Sally AI achieve?

Sally achieves a transcription accuracy of up to 98.8%, powered by advanced speech recognition technology.

How long does it take to receive a meeting summary?

Depends on the length and complexity of the meeting, usually under three minutes.

Does Sally AI support multiple languages?

Yes, Sally supports 103 languages including English, German, French, Italian and Spanish.

Can Sally AI automatically detect different speakers?

Yes, Sally automatically distinguishes multiple speakers. A short round of introductions at the start further improves detection for similar voices.

What are Custom Insights?

Custom Insights let you define specific instructions so Sally generates tailored analysis sections in your summary.

Does Sally automatically detect tasks from meetings?

Yes, Sally uses AI to identify action items, decisions, and tasks and lists them clearly in the summary.

Does Sally AI provide real-time transcription during meetings?

Sally focuses on delivering highly accurate transcriptions and summaries after the meeting for maximum reliability.

Can I edit transcriptions and summaries afterwards?

Yes, you can edit both transcriptions and summaries directly in Sally.

How does Sally AI handle unclear speech or dialects?

Sally reliably recognizes dialects and accents. Unclear sections are highlighted and you can add custom vocabulary.

How secure is Sally AI for companies?

Sally follows strict data protection standards, is fully GDPR-compliant, uses AES-256 encryption, and operates in ISO 27001-certified data centers.

Where are transcriptions and summaries stored?

All data is hosted in European data centers only, preferably in Germany.

Is my meeting data used to train AI models?

No. Meeting data is never used for AI model training or any other proprietary purposes.

How are meeting participants informed about the recording?

Sally automatically posts a privacy notice in the meeting chat. Participants can opt out at any time.

Can I request the deletion of my data?

Yes, deletion requests are processed within 5 business days. After contract end, all data is deleted within 30 days.

Is a Data Processing Agreement (DPA) available?

Yes, Sally concludes a GDPR-compliant DPA under Art. 28 GDPR with all customers.

Does Sally comply with the EU AI Act?

Yes, Sally is classified as Limited Risk under the EU AI Act and fulfills all transparency obligations.

Is there a Sally AI mobile app?

Yes, the Sally mobile app is available for Android and iOS.

Can I upload existing audio or video files?

Yes, you can upload existing audio and video files and have them transcribed.

What tips are there for the best recording quality?

Keep your smartphone within arm's length, disconnect Bluetooth devices, and use an external microphone for larger groups.

What happens if I accidentally stop a recording?

Accidentally stopped recordings are not lost. You can find them under Pending recordings in the app.

Can I link recordings to calendar entries?

Yes, after stopping a recording you can link it to an existing calendar appointment.

Sally AI: Frequently asked questions

Frequently asked questions

Answers to the most common questions about Sally AI, from setup to data security.

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Getting started

Free trial, account creation, calendar integration and getting started.

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Meetings & attendance

Inviting Sally, in-person meetings, multiple meetings at once.

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Transcription & summary

Accuracy, languages, speaker detection and Custom Insights.

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Security & privacy

GDPR, encryption, data storage, DPA and EU AI Act.

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Sally app

Mobile app, recordings, file uploads and tips for best quality.